PRIVACY POLICY

ArkSec, LLC (“ArkSec,” “we,” “us”) is committed to protecting the privacy of visitors to www.ArkSec.io (“Visitors”) and users who register accounts to use our services (“Authorized Users”) (collectively, “you,” “your”). This Privacy Policy explains how we collect, process, use, and disclose personal information through your use of the ArkSec website, mobile applications, or related services (collectively, the “System”). ArkSec, LLC uses your personal information only in ways consistent with this Privacy Policy. By using the System, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use the System. This Privacy Policy does not apply to information collected on third-party sites linked to or from the System.

Information Collected

ArkSec, LLC collects personal information you provide and through automated processes when you use the System. The following categories of information may be collected, some or all of which may be considered personal information:

  • (a) Identifiers, such as your name, email address, billing address, telephone number, account username, password, and IP address.
  • (b) Internet or Network Activity, including your interactions with the System, such as pages visited, subscription preferences, and device or browser details used to access the System.
  • (c) Inferences, such as preferences derived from your use of the System (e.g., monitoring frequency or alert settings).
  • (d) User-Provided Data, such as email addresses you submit for scanning or monitoring and any additional information you voluntarily provide.
  • (e) Geolocation Data, derived from your IP address or device (if enabled).

We collect this information with your knowledge and consent, such as when you register an account, subscribe to our services, or submit emails for scanning. Some information is required to provide our services (e.g., email addresses for monitoring), while other information is optional. You may choose not to provide optional information, but failure to provide required information may prevent you from using certain features or services.

We may also collect usage data, such as frequency of scans or alert preferences, which may be aggregated or de-identified for internal analytics, marketing, or service improvement purposes. ArkSec, LLC reserves the right to use such aggregated or de-identified data for any lawful purpose.

Service Providers

Our System relies on third-party service providers for hosting, technical support, payment processing, and email delivery. These providers may access your personal information solely to perform their contracted services on our behalf and are bound by confidentiality obligations.

Use of Information

We use your personal information to:

  • (a) Create and manage your account.
  • (b) Provide email scanning and monitoring services, including sending breach alerts.
  • (c) Process payments for subscription services.
  • (d) Respond to your inquiries or requests.
  • (e) Improve the System's functionality and user experience.
  • (f) Send you updates, newsletters, or promotional materials (with opt-out options).
  • (g) Comply with legal obligations or cooperate with investigations.
  • (h) Facilitate business transactions, such as mergers or asset transfers involving personal information.

Disclosure of Personal Information

We do not sell, rent, or share your personal information with third parties except as described here:

  • Service Providers: As noted above, to deliver our services.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We may use and disclose aggregated or de-identified data without restriction. This Privacy Policy does not cover third-party advertisers' use of cookies or tracking technologies.

Information Automatically Collected

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: To maintain secure sessions (e.g., SSL/TLS via Nginx) and process payments (e.g., Stripe checkout sessions). These are necessary for the System to function and cannot be disabled.
  • CSRF Protection: If enabled, cookies may be used to prevent cross-site request forgery attacks.

You may disable non-essential cookies via your browser settings, but this may affect System functionality. We do not use cookies for advertising or third-party tracking.

We also use web beacons and similar tools to collect data like IP addresses, browser types, and usage patterns when you access the System. This helps us monitor performance, enhance user experience, and troubleshoot issues.

Do Not Track

ArkSec, LLC does not respond to Do Not Track (DNT) signals, as we do not track users across third-party sites for targeted advertising. Third-party sites linked from our System may have their own tracking practices, for which we are not responsible.

Security

We implement reasonable safeguards to protect your personal information from unauthorized access, loss, or disclosure. However, no system is entirely secure, and we cannot guarantee protection against all breaches or unauthorized acts by third parties. You are responsible for maintaining the security of your account credentials.

Linked Websites

The System may link to third-party sites not controlled by ArkSec, LLC. We are not responsible for their privacy practices or content.

Children

The System is not intended for children under 18. We comply with the Children's Online Privacy Protection Act and do not knowingly collect personal information from anyone under 18.

Changes to Information

Please notify us of any changes to your personal information by updating your account or contacting us at [email protected]. You may opt out of future communications by following unsubscribe instructions or emailing us.

California Privacy Rights

California residents may request information about disclosures of their personal information to third parties for direct marketing purposes once per year by emailing [email protected]. We do not currently share personal information for such purposes.

Your Consent

By using the System, you consent to the collection, use, and disclosure of your information as outlined here. Any information you submit may be accessible to other users, and we are not responsible for its subsequent use by others.

We may update this Privacy Policy at our discretion by posting changes on this page. Your continued use of the System after such updates constitutes acceptance of the revised terms.

Contact Us

For questions, email us at [email protected].

Effective Date: March 25, 2025